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How to report an issue and contact Support?
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TOPIC: How to report an issue and contact Support?
How to report an issue and contact Support? 11 Years, 2 Months ago Karma: 6
The best way to reach our support team is to open a support ticket online.

* Opening a new Support ticket *

1. Using your web browser, go to our online support system and fill out the form as complete as possible
2. Open ONE ticket for each (separate) issue
3. Next, you will receive a confirmation e-mail with a TICKET NUMBER in brackets (example: [graphon.com #7759] ). Please reference the ticket number for all correspondence.

* Reply or follow-up to an Open Ticket *

1. For all e-mails regarding this specific issue, simply reply to the confirmation e-mail.
2. Alternatively, place the TICKET NUMBER text string in BRACKETS as shown below, followed by the issue 'description' in the 'Subject' of the email.
Subject: [graphon.com #7759] Problem logging in to GO-Global

This will record EVERY communication in the Support database.
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Last Edit: 2009/02/18 11:18 By Erikt.Reason: Removing mention of attachment which are now enabled in the online form
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