Welcome, Guest
Please Login or Register.    Lost Password?

How to report an issue and contact Support?
(1 viewing) (1) Guest
Go to bottomPage: 1
TOPIC: How to report an issue and contact Support?
#1597
How to report an issue and contact Support? 10 Years, 5 Months ago Karma: 6
The best way to reach our support team is to open a support ticket online.

* Opening a new Support ticket *

1. Using your web browser, go to our online support system and fill out the form as complete as possible
2. Open ONE ticket for each (separate) issue
3. Next, you will receive a confirmation e-mail with a TICKET NUMBER in brackets (example: [graphon.com #7759] ). Please reference the ticket number for all correspondence.

* Reply or follow-up to an Open Ticket *

1. For all e-mails regarding this specific issue, simply reply to the confirmation e-mail.
2. Alternatively, place the TICKET NUMBER text string in BRACKETS as shown below, followed by the issue 'description' in the 'Subject' of the email.
Example:
Subject: [graphon.com #7759] Problem logging in to GO-Global

This will record EVERY communication in the Support database.
Erikt
Administrator
Posts: 591
graph
User Offline Click here to see the profile of this user
Last Edit: 2009/02/18 11:18 By Erikt.Reason: Removing mention of attachment which are now enabled in the online form
The administrator has disabled public write access.
 
Go to topPage: 1
Moderators: troy, Andyl